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Frequently Asked Questions


TaxMe provides the most convenient, secure, powerful and efficient method for electronic filing in the market.

Convenient: With TaxMe you don't need to register an ONLINE ACCOUNT, you don't need USERNAMES or PASSWORDS or IRS PIN's. TaxMe's approach is simpler and more efficient than all our competitors. All our competitors require you to create an online account before e-filing a return which can take valuable time to complete. With us, your return can be completed in a matter of minutes and IRS acknowledgments can be generated in less than two hours.

Secure: All server-client communications meet general standards of cryptographic protocols designed to provide communication security over the internet. In general, web portals provide a method for customers to access account information via setting up an online account, by creating a username and password. This method opens an avenue for accessing your information over the internet and potentially exposing your data for attacks. TaxMe uses a different approach, users simply submit their information online, this information is stored in our servers during processing and moved offline when the process is complete. This means your information is secure and not suscseptible to attacks.

Powerful: TaxMe develops its own software, uses its own platform to originate your returns and transmits the data to the Internal Revenue Service (IRS), Social Security Administration (SSA) and / or state agencies. TaxMe is an authorized IRS e-file provider classified as an Electronic Return Originator(ERO), Software Developer and a Transmitter. See for yourself 😉.

TaxMe has all proprietary rights to all electronic filing software which allows us to avoid system interruptions and down times and gives us competitive advantage to customize our products. We can easily apply the latest designs, architectures and technologies and configure them based on direct feedback from our customers or by improving inefficient processes. We control the entire transmission cycle from the time the data is submitted online through the acknowledgment phase. TaxMe does not use or rely on third party software as the majority of our competitors do.

Efficient: We use a 5 digit Self-Select PIN (Personal Identification Number) Method for Modernized e-File (MeF). It is the most efficient option for taxpayers to use when signing their electronic forms. The PIN number is a non-universal number, therefore, taxpayers can choose a different number every time they file a return. Taxpayers may choose any 5 digit number except all zeros.

  • Form 941: Employer's Quarterly Federal Tax Return.
  • Form 940: Employer's Annual Federal Unemployment (FUTA) Tax Return.
  • Form 944: Employer's Annual Federal Tax Return.
  • Form 941PR: Planilla Para La Declaracion Federal TRIMESTRAL de Patrono (Puerto Rico).
  • Form 940PR: Planilla Para La Declaracion Federal Anual Del Patrono De La Contribucion Federal Para El Desempleo (FUTA) (Puerto Rico).
  • Form 941SS: Employer's Quarterly Federal Tax Return - American Samoa, Guam, The Commonwealth Of The Northern Mariana Islands and the U.S. Virgin Islands.
  • Form 1099-NEC: Non-Employee Compensation, due January 31st.
  • Forms W-3/W-2: Wage and Tax Statement and Transmittal, due January 31st.
  • Schedule B (Form 941): Report of Tax Liability for Semiweekly Schedule Depositors.
  • Schedule A (Form 940): Multi-State Employer and Credit Reduction Information.

Yes, the IRS allows electronic filing of up to 3 years going back. In other words, at any point in time, you will be allowed to electronically file 4 years' worth of returns.

TaxMe guarantees your return will be electronically time-stamped the same day it is submitted through our website. Draining periods occur every 3 to 4 hours. IRS acknowledgments are sent via email and are delivered within a 24 hour window. This 24 hour window considers the potential impact from IRS regular scheduled system maintenance interruptions but does not consider "shutdown / cutover" periods.

The IRS systems have weekend maintenance windows lasting an average of 16 hours and major system upgrades that usually occur in the months of December and January. Every December through the first days in January of the following year, the IRS systems have "shutdown / cutover" periods causing IRS systems to be non-operational. These "shutdown / cutover" periods can last weeks and are used to prepare the IRS systems for the upcoming year filing season. During these periods, you can still submit your electronic returns. However, all returns will be queued and will not be transmitted until the IRS systems are fully operational.

Immediately after a return or group of returns are transmitted to the IRS, an acknowledgment is received in our system. This acknowledgment, which comes in Extensible Markup Language format (xml), identifies each particular return and whether it has been accepted or rejected. If a particular return is rejected, the xml file will identify the reasons of the rejection for a particular return. The language used in these communications is based on predefined business rules established by the IRS.

TaxMe generates an email for each tax return submitted with a brief description of the result and an attachment in Adobe Acrobat format (pdf), which contains the interpretation of the xml file received from the IRS. To ensure that our emails don't end up in your spam folder, whitelist info@tax-me.com by adding in to your contacts or list of safe senders.

If a return is accepted, the email confirmation will be simple to understand and no further action is needed from the taxpayer. However, if a return is rejected, the email communication will try to interpret the error and supply the taxpayer with the actions needed to correct the return.

Our policy gives taxpayers a 10 day window to correct a return after the first rejection. We will do our best effort to contact the taxpayer, through email or phone, and help resolve any particular issues. However, the taxpayer will be ultimately responsible to meet our 10 day correction window.

If the taxpayer fails to submit a correction within a 10 day period after the first rejection, the return will be discarded from our systems and the taxpayer will have to submit a new return online and pay a new e-filing fee.

Once a return is electronically filed with the Internal Revenue Service, TaxMe will not issue a refund. Rejected returns can be corrected within our 10 day correction window at no additional cost to the taxpayer.

You are required to make employment Federal Tax Deposits (FTD's) based on the deposit schedule of your business, this could be monthly or semi-weekly. Before the beginning of each calendar year, you must determine which of the two deposit schedules you are required to use. To determine your payment schedule, review Publication 15.

Deposits for FUTA Tax (Form 940) are required for the quarter within which the tax due exceeds $500. The tax must be deposited by the end of the month following the end of the quarter.

If you fail to make a timely deposit, you may be subject to a failure-to-deposit penalty of up to 15%.

There are basically 5 options to make a payment:

EFTPS website: The Electronic Federal Tax Payment System (EFTPS) is provided free by the U.S. Department of the Treasury. After you've enrolled and received your credentials, you can pay any tax due to the Internal Revenue Service (IRS) using this system. You must be enrolled to use the EFTPS tax payment service. If enrolling for the first time, your information will need to be validated with the IRS. After validation is complete you will receive a personal identification number (PIN) via U.S. Mail in five to seven business days at your IRS address of record. Click here to learn more.

TaxMe: TaxMe is registered with the IRS to make federal tax payments on behalf of our clients. Enrollment is required for new clients and can take a few hours. Once enrollment is complete, TaxMe can process payments immediately. Clients will receive an "Inquiry PIN" which allows them to check payment history at EFTPS.gov or by phone. This Inquiry PIN will NOT give the taxpayer the ability to make or cancel payments. Click here to begin.

  • Important: Payments must be scheduled by 6 p.m. ET the day before the due date to be received timely by the IRS. The funds will move out of your banking account on the date you select for settlement unless it falls on a weekend or a holiday. If the settlement date you choose falls on a weekend or a holiday, it will be changed to the next available business day.

  • How does our process work? Before you submit your payment request you will be able to download and review your payment details. Immediately after you submit your payment request, an alert will display on top of your screen and our system will send an email confirmation. TaxMe will charge a percentage fee over the amount of your payment request. Our fee will be billed separately. and must be paid before we can initiate a payment request. If you notice an error in your payment request after you paid our fee and our system began processing your request, you are responsible. Online submissions that we receive without payment are discarded within 2 hours.

e-Filing a return: When you e-file a return with TaxMe, you can pay taxes owed for an amount no greater than $2500.00. A 3% fee over the payment amount will be charged in addition to the regular e-filing fee. Click here to begin.

Via other web services: The IRS uses standard service providers and business/commercial card networks, and your information is used solely to process your payment. Click here to learn more.

By phone: You can always make a tax payment by calling the EFTPS voice response system at 1.800.555.3453. Follow the prompts to make your payment.

Remember, your tax payment is due regardless of the availability of any of these options.

TaxMe currently supports electronic filing of Forms 1099-NEC (Formerly 1099-MISC) reporting Non-Employee Compensation (NEC). Federal and State tax withholding as well as foreign addresses are not supported. We currently support up to 300 forms for a single payer.

Prepare data: Our process requires the user to fill out a preformatted Excel spreadsheet with the payer and payee information. This spreadsheet can be downloaded to a local computer and be completed at the user's discretion. It also provides answers to most general questions.

Submit data: Once the spreadsheet is completed, it can be submitted for processing. Before the data is submitted, however, the authorized individual will be presented with a Perjury Statement to attest to the validity of the submission.

Verification: Our secure process will perform a variety of checks and will notify the user if there are any issues. After successfully uploading a file, the user will be notified immediately by email. At this point a submitted file will remain in queue mode until our fee is paid.

Payment: Upon successfully submitting a file, the user will be presented with an alert at the top of the screen and an email will follow immediately after. The email will provide a brief summary of the information and payment instructions. All fees must be paid in full before returns are processed. The process will be completed within 2 hours after payment is received.

Delivery of forms: The payer will receive an email with a summary report and all tax documents attached. All tax documents are encrypted with passwords only the authorized user can access. No paper forms will be delivered to the payer or payee.

Payers have the option to authorize TaxMe to furnish electronic forms to each individual payee. To do this, both an email and a phone number must be provided in the spreadsheet.

IMPORTANT: Payers must adhere to IRS Requirements to furnish returns electronically.

If you are reporting Nonemployee Compensation (NEC) payments, using either paper or electronic format, Forms 1099-NEC are due on or before January 31. These forms were previously reported on Forms 1099-MISC in box 7 of the form. Beginning with calendar year 2020, reported in 2021, NEC payments are no longer reported on form 1099-MISC.

Penalties

Failure to file a correct information return by the due date (Sec. 6721): a) $50.00 per information return if you correctly file within 30 days. b) $100.00 per information return if you correctly file more than 30 days after the due date but before August 2. c) $270.00 per information return if you file after August 1. Certain exceptions apply.

Failure to furnish correct payee statements (Sec. 6722): If you fail to provide correct payee statements and you cannot show reasonable cause, you may be subject to this penalty. Penalty amounts are similar to those stated above. Certain exceptions apply.

If you made an error on Form 1099-NEC, box 1, of $100.00 or less, or in the tax withheld of $25.00 or less, then you may not need to correct a return based on the Safe Harbor rules for De Minimis Dollar Amount Errors on Information Returns and Payee Statements under sections 6721 and 6722. Click here for more information.

If you pay independent contractors, you may have to file Forms 1099-NEC, Nonemployee Compensation, to report payments for services performed for your trade or business. If the following four conditions are met, you must generally report a payment as non-employee compensation (NEC), by January 31:

1. You made the payment to someone who is not your employee;
2. You made the payment for services in the course of your trade or business (including government agencies and nonprofit organizations);
3. You made the payment to an individual, partnership, estate, or in some cases, a corporation; and
4. You made payments to the payee of at least $600 during the year.

The January 31 deadline began as part of the Protecting Americans Against Tax Hikes (PATH) Act legislation to combat identity theft and refund fraud.

All our Excel files are spreadsheets with extensions ".xlsx". These files do not use any type of code or macros and are designed to simplify e-filing of multiple forms simultaneously.

You can use our excel files with Google Sheets or Miscrosoft Excel. Both are universally available and free.

If you reach a webpage that requires you to prepare your information using a spreadsheet, simply download the file and save it in any location in your local machine. You can prepare the information at your convenience.

When you upload a file through one of our online products, our systems will perform a variety of checks to ensure your information is accurate and will alert you if any errors are found. All our web products are user friendly and are designed so users can explore and test the system free of charge. Only if you are fully satisfied and payment of our fee is made, then, we will electronically file your forms.

TaxMe currently supports electronic filing of Forms W-2 Wage and Tax Statement and Form W-3 Trasnmittal of Wage and Tax Statement. We currently support up to 45 forms for a single employer.

Prepare data: Our process requires the user to fill out a preformatted Excel spreadsheet with employer and employee information. This spreadsheet can be downloaded to a local computer and be completed at the user's discretion. It also provides answers to most general questions.

Submit data: Once the spreadsheet is completed, it can be submitted for processing. Before the data is submitted, however, the authorized individual will be presented with a Perjury Statement to attest to the validity of the submission.

Verification: Our secure process will perform a variety of checks and will notify the user if there are any issues. After successfully uploading a file, the user will be notified immediately by email. At this point a submitted file will remain in queue mode until our fee is paid.

Payment: Upon successfully submitting a file, the user will be presented with an alert at the top of the screen and an email will follow immediately after. The email will provide a summary of the data submitted and payment instructions. All fees must be paid in full before e-filing begins. The process will be completed within 2 hours after payment is received.

Delivery of forms: We will email electronic versions of forms W-2 / W-3 together with a summary report to the email address provided during submission. All tax documents are encrypted with passwords only the authorized user can access. No paper forms will be delivered to the employer nor its employees.

Employers have the option to authorize TaxMe to furnish electronic Wage and Tax Statements to employees. To do this, both an email and a phone number must be provided in the spreadsheet.

IMPORTANT: Payers must adhere to IRS Requirements to furnish Forms W-2 to employees electronically.

Electronic Filing: TaxMe will transmit your wage and tax information to the Social Security Administration. Processing time generally takes a few days. A final acknowledgment receipt will be emailed to the employer once the process is complete.

For the 2nd, 3rd and 4th quarter of 2020, Worksheet 1 became part of the instructions of form 941 to help employers calculate certain lines of the form related to the new COVID-19 legislation. It must be completed when employers pay qualified sick leave wages, qualified family leave wages or qualified wages for purposes of the employee retention credit.

By using TaxMe's web forms, you do not have to worry about completing Worksheet 1. Our web forms include all the information needed to complete this document. During preparation of our web forms, you will be presented with numerous new lines, all highlighted in blue to help you differentiate what is new. Some of these new lines will be greyed out because they are calculated fields. Others will be input fields which describe the amounts to be entered on the form in order to complete all other calculations. Click the image below for a quick reference.

If you paid both qualified sick and family leave wages and qualified wages for purposes of the employee retention credit this quarter, Step 1, Step 2, and Step 3 will be completed.

If you paid qualified sick and family leave wages this quarter but you didn't pay any qualified wages for purposes of the employee retention credit this quarter, Step 1 and Step 2 will be completed.

If you paid qualified wages for purposes of the employee retention credit this quarter but you didn't pay any qualified sick and family leave wages this quarter, Step 1 and Step 3 will be completed.

We know our services are essential to your business. Your feedback is crucial to understand what really matters. Give us your feedback, good or bad, and if it helps us improve our services, we will reward you with one free electronic filing. All our products are free to try so users can experience the benefits of our online products.

Phishing attacks use email or malicious websites to get personal information from the user. In many cases, the criminal fools someone into believing the phishing email is from someone they trust. The emails often have the look and feel of authentic communications. These targeted messages can trick even the most cautious person into doing something that may compromise data.

People should be vigilant and skeptical. Even if the email is from a known source, people should use caution because cybercrooks are very good at mimicking trusted businesses, friends and family.

If you receive an email claiming to be from TaxMe that contains a suspicious ".zip" attachment:

  • Don't reply.
  • Don't open any attachments. They can contain malicious code that may infect your computer or mobile phone.
  • Don't click on any links.
  • Forward - preferably with the full email headers - the email as-is to us at phishing@tax-me.com. Don't forward scanned images because this removes valuable information.
  • Delete the original email.
  • If you receive an email you suspect contains malicious code or a malicious attachment and you HAVE clicked on the link or downloaded the attachment.
    • Visit OnGuardOnline.gov to learn what to do if you suspect you have malware on your computer.
  • If you receive an email you suspect contains malicious code or a malicious attachment and you HAVE NOT clicked on the link or downloaded the attachment.
    • Forward the email to spam@uce.gov which is the Federal Trade Commission's email address for deceptive spam. Learn more at ftc.gov
  • Below is an example image of a suspicious email.

A business applying for an EIN is required to complete Form SS-4 (Application for Employer Identification Number).

Notice CP 575 is an IRS document generated when a business is assigned an EIN.

Below is a list of possible situations where your Notice CP 575 becomes handy:

  • When opening a new bank account, financial institutions will ask for proof of identification.
  • Differentiating between Business Name and Trade Name. Sometimes taxpayers confuse the two when e-filing a tax return which will cause it to be rejected.
  • All IRS correspondence will be delivered to the address shown on this notice.
  • Notice CP 575 lists the federal tax forms required to be filed and their corresponding deadlines.
  • NAME CONTROL. It generally results from the first 4 characters of the business name with certain variations (i.e. when the name of the business is too short or has special characters). When a federal return is e-filed, the IRS will match the name control against the EIN. If no match is found it will reject the return.

The images below show a sample CP 575 highlighted with some of the items listed above.

Some foreign users may experience unexpected behavior when entering number data into our web forms. Depending on your geographical location, your browser's default language settings may be set to interpret number formats in different ways. A local machine in Germany for example interprets numbers as DE(1.000,00). Our systems are designed to process number formats in US(1,000.00). Notice the difference in the thousand separator. This will generate an error in our systems.

To solve this issue we recommend the following:

  • Use Chrome browser. Click here to download Chrome
  • In Chrome click the top right menu (three vertical dots) and select Settings
  • Scroll down and expand the Advanced option
  • Under Languages click the drop down arrow next to Language
  • If English is not listed under Other languages based on your preference, click Add languages and add English as a new language
  • Click the three vertical dots next to English and check the box Display Google Chrome in this language
  • Restart Chrome browser. All numbers entered in our forms will be interpreted in the correct format.